Shipping Resources
Management
Shipping Resources Management
focuses the logistics business model
on the challenges of sales, operations,
customer service and finance.
SRM embraces traditional shipping functionality and adds
new capabilities. Additional features use multiple sources of data to bring
value to operations beyond logistics. With SRM, the key focus becomes
the complete customer experience.

SRM for Sales

Increase
revenue

Propose deliveries at the most
competitive cost rate with
delivery options that better
meet customer requirements.

Acquire
customers

Contain Net Landed Cost
for every order with lower
delivery costs.

Differentiate from
competition

Increase the relevance
of the delivery SLA with more
appropriate transportation
services.

Streamline customer
relationship

Become a more reliable
business partner as a result
of improved delivery experience.

SRM for Operations

Adapt

Seamlessly adopt new carrier services in a shorter time frame.

Innovate

Reliably implement innovative
services without compromising
operations.

Improve

Automate carrier service
selection process to optimise
cost to service ratio.

Secure

Enable close monitoring
of shipping operations and meet
any peak capacity demands
at any time.

SRM for Finance

Invoice
reconciliation

Detect and process invoicing
errors based on a three-way
process – manifest, PoD and
invoice line.

Cost
allocation

Allocate all shipment costs
to the relevant order, cost
centre or line of business.

Sourcing
insights

Provide a comprehensive
list of historical shipments
per origin service category.

Supplier
management

Report on any relevant
performance indicators
to facilitate supplier
management.

SRM for Customer Experience

Extend customer
experience

Use real-time information
to enhance customer service
interactions. Identify failures
and proactively notify service
issues.

Predictive
alerts

Monitor tracking patterns
to identify deviations from
planned sequences. Identify
the impact of external events
on delivery schedules.

Reduce the cost of
customer interactions

Provide uniform delivery
information online with tracking
status consolidated to the order
level. Reduce the impact of
delays by reordering, diverting
or rerouting shipments already
in process.

Dynamic service
allocation

Automated carrier selection
rules updates based on predicted failures.

Multi Carrier Shipping System or SRM?

For those who might be wondering what is the difference between MCSS and SRM, we have explained the main distinctive elements in the table below. Here you can see how Shipping Resource Management covers the functions of the Multi Carrier Shipping System and so much more.

Features Traditional
Shipping Systems
Shipping Resource
Management
Generate a list of valid shipping methods for an origin/destination/service
Dynamically identify the most appropriates shipping services for a line of business
Shipment tracking is based on carrier provided information
Customer order is tracked by merging all carrier provided events, predictive information and internally generated events
Customer is informed of any tracking issues and is provided with planned, actual and predicted events
Intelligent metrics dynamically drive carrier selections
Customer is provided with shipment related tracking information
Customer wants to know what is going on with the order as a whole, regardless of the shipment structure
Customer is proactively informed of any issues
Delivery occurs and proof of delivery is recorded
Data Model learns from new shipment information to drive future selection

SRM Benefits

  • Instant ability to update shipping rules and implement KPI weighted selections
  • Added value shipping processes: break bulk, consolidation
  • Shipping costs monitoring for improved strategic decisions
  • Automated shipping method determination
  • Consolidated tracking for customer focused view at order line-item level
  • Full control on carrier performance and incidents
  • Single management platform for all shipping related activities
  • Line of Business reporting for internal performance benchmarking and global deployments
  • Self-service configuration to prevent large professional services costs

Representative Business Case Elements
& Greater standardization across LOB

1.5x
Increase customer
retention
10%
Increase customer
base
15%
Increase
productivity
100%
Reduce change
implementation costs

Let’s Talk Details

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